Policies & Procedures

All course change and cancellation requests must be submitted by email to [email protected].

Course changes include changing your start date or switching to another course before the first class session. Requests are subject to available space.

• 30+ days before the course begins: $50 administrative fee
• 1–29 days before the course begins: $100 administrative fee
• Less than 24 hours before the course begins: changes are not permitted and no refund or credit is issued.

If postponing, you must select a specific future offering. If no available offering works for you, the request will be treated as a cancellation.

Essentials Satisfaction Guarantee

Your experience is of utmost importance to us. If you begin either The Essentials of Life Coaching or The Essentials of Leadership Coaching and decide within the first two weeks that the course is not right for you, you may withdraw under our Essentials Satisfaction Guarantee.

If we receive your request within 48 hours after your second scheduled class session, you will receive a refund of tuition paid, less a $200 administrative fee and any non-refundable monthly payment plan fees. After this period, tuition is non-refundable and the full course tuition remains due.

General Course Cancellation Requests

Cancellations for all other courses are subject to the following fees and refund terms:

• 30+ days before the course begins: a cancellation fee of 10% of the full course tuition applies.
• 1–29 days before the course begins: a cancellation fee of 25% of the full course tuition applies.
• Less than 24 hours before the course begins: no refund or credit is issued.

Any monthly payment plan fees already paid are non-refundable.

Once a course has begun, course changes are no longer permitted.

Apart from our Essentials Satisfaction Guarantee, if you withdraw or stop attending after a course begins, you remain responsible for the full course tuition. If you are on a payment plan, billing will continue according to your original payment schedule until the balance is paid in full.

If you stop attending without contacting us, we will make a reasonable effort to reach you. After two consecutive class sessions without attendance or communication, we may consider your enrollment discontinued.

PCCI offers monthly payment plans to make education more accessible and convenient for our students. However, choosing a payment plan is still a commitment to pay the full course tuition.

The first payment is charged at the time of registration. Subsequent payments will be charged monthly to the same credit card until the payment plan is complete. If you cancel your course registration, monthly payment plan fees are non-refundable.

If you choose to postpone your course start date, your original payment schedule will continue as established at registration. If you withdraw or stop attending after a course begins, scheduled payments will also continue until the tuition balance is paid in full.

You may change your billing credit card or access payment information by logging into your Student Center account, clicking on the profile icon, and selecting Billing & Payment Records. If a scheduled payment is declined, you are responsible for updating your payment information and bringing the payment account current immediately. Other billing questions should be directed to [email protected].

Our classes meet weekly and are delivered live via Zoom. Our attendance policies are based on the requirements of our accreditation by the International Coaching Federation (ICF) and are therefore non-negotiable. Each course allows a limited number of absences, so be sure to review the attendance policy for your course before registering.

If you exceed the attendance allowance, you will not receive a certificate of completion. Most, but not all, PCCI courses allow students to make up a limited number of excess absences during a future course offering in order to meet certificate requirements.

The number of make-up sessions available is equal to the number of absences normally allowed for that course. For example, if a course allows one absence, you may make up one additional missed class. If a course allows two absences, you may make up up to two additional missed classes.

A $50 administrative fee per course is charged to coordinate make-up sessions for absences beyond the number allowed under ICF attendance requirements. If a make-up session is scheduled and you miss it, an additional $50 administrative fee will be required to schedule another make-up session.

Please be aware that some elective courses are offered only once a year, so make-up opportunities may be limited.

Note: Our practicum courses, Coaching Skills Development (CSD) and Coaching Skills Mastery (CSM), do not allow make-up sessions at any time due to the confidentiality of their live coaching content. If you miss more than one live class session in either CSD or CSM, you must retake the entire course at full tuition in order to receive a certificate of completion.

On very rare occasions, PCCI may need to cancel or reschedule a course because of low enrollment or other circumstances.

If this happens, we will do our best to accommodate your preference by moving your registration to another available offering. If PCCI cancels a course and an acceptable alternative is not available, tuition and fees paid for that course will be refunded.